Our Reservation & Cancellation Policies

To provide quality service to our clients, we require reservations for all of our adventures.

Day / Half-day Adventures: Reservations for half-day or day adventures can be confirmed with a credit card number, but no deduction is made from the card until after the tour.

  • Contact: To make a reservation, please call us toll-free at 1-800-545-0020. We will need a credit card number (Visa or Mastercard) to hold the booking.
  • Because of the high demand, Freshair Adventure requires a cancellation 24 hours prior to any half-day or full-day tour. Cancellations made within 24 hours of the tour will result in a charge of 50% of the tour to the guest’s credit card.
  • In the event of a “no show” (wherein a guest does not appear, and fails to call and cancel at all), the full cost of the tour (100%) will be charged to the customer’s credit card.
  • If FreshAir Adventure cancels a tour because of weather and sea conditions there will be no charge made to guests.
  • If  FreshAir Adventure guides decide to cut a tour short for safety concerns, the price of the tour may be adjusted accordingly.

Multi-day Adventures Cancellation Policy: Multi-day tours requires a 50% deposit at the time of your booking, and full payment 14 days prior to the tour.

  • Contact: To make a reservation, please call us toll-free at 1-800-545-0020. We will need a credit card number (Visa or Mastercard) to hold the booking.
  • In the event of a cancellation 15 to 30 days in advance- full refund will be extended, less $100.00 administration fee.
  • In the event of a cancellation 1- 14 days in advanced – no refund will be extended.
  • In the event of a cancellation by FreshAir Adventure (for weather, safety considerations, or insufficient numbers) – a full refund of all paid deposits will be extended to our guests.