For all of our day tours, you must call a minimum of 24 hours ahead of your scheduled tour for a full refund. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.
If FreshAir Adventure cancels a tour because of weather and sea conditions there will be no charge made to guests.
For our Multi-day Tours, you must cancel a minimum of 10 days in advance of the tour for a full refund, less a $100 administration fee. In the event of a cancellation less than 10 days in advance – no refund will be extended.
In the event of a cancellation by FreshAir Adventure (for weather, safety considerations, or insufficient numbers) – a full refund of all paid deposits will be extended to our guests.
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.