– 25 March 2020 –
To all our guests, friends, family, and neighbouring communities,
The rapidly changing situation regarding COVID-19 and public health efforts to contain its spread weighs heavily on people’s minds at this time, and the unprecedented measures to contain the virus have thrown most of us into a state of turmoil.
At this time and for the foreseeable future, travel is restricted to and from Canada, and more recently inter-provincially. Obviously, the current state of emergency across the provinces has left people’s summer travel plans in disarray.
We want to assure our guests, partners and employees that we are following developments closely and we will be adjusting our practices to ensure everyone’s safety. As a result, we have chosen to delay the opening of our 2020 season until June 1st. We have no idea if the COVID-19 and related travel restrictions may restrict our season further, but we will hope for the best and therefore maintain our trip calendar as planned.
In the event of tour cancellations due to COVID-19
Any guests with pre-booked tours that are cancelled as a result of Government of Canada health and safety recommendations will receive a refund for their bookings. There should be considerable forewarning in the event of cancellations, but we want to assure you that if you have already paid and your tour is cancelled as a result of the COVID-19 related emergency measures, you will get your money back.
Please note that we are working remotely at this time and as a result we may not be answering our phones, but we are available for customer inquiries online. Please email firstname.lastname@example.org if you have any questions and we will do our best to respond within 3 days.
In the meantime, we will continue to accept online bookings for June 1st onwards, and we look forward to providing wonderful natural experiences on the Bay of Fundy when we open for the season.
Future tours: your health and safety is our top priority.
When we resume operations, in addition to our regular hygiene practices at headquarters or on trip (such as hand sanitizing, disinfecting communal surfaces, laundering all equipment, etc.), we’ll be introducing more enhanced disinfection routines of common surfaces such as paddle shafts, dry bags, life jackets, storage bins, vehicles and so on. The nature of our tours easily lend themselves to “social distancing” as well, given the clean coastal environment, open air, small groups and travel in appropriately-spaced kayaks.
All of our guides are careful, considerate and trained in Wilderness First Aid. They will ensure health and safety protocols are carried out consistently. Beyond hygiene, we will continue to be proactive on the water with risk management and preparation, assessing weather conditions and always carrying a range of communication devices, first-aid kits, kayak rescue equipment and other gear.
We will also be vigilant with regards to people’s health when they join us, and we ask that guests also be vigilant of their own health. Anyone who is feeling unwell – whether it is a persistent summer cough, or sudden indigestion – should consider rescheduling their plans to join us for the peace of mind and safety of our other guests and staff.
We choose to remain optimistic and hope that Canada’s measures to restrict the virus will see positive effects, and that guests can take part in healthy outdoor activities while observing best practices for sanitation and well being. Please continue to check our social media channels (facebook, twitter and instagram) and website for updates on our seasonal opening.
We are proud to live and work on the Bay of Fundy, which we believe is one of the most beautiful, rugged and inspiring places imaginable. We thank you for your continued support and appreciate your understanding in these uncertain times.
Stay safe & stay healthy,
Gina Miller & Team
Kayak Fundy | FreshAir Adventure Ltd